Privacy Policy

Name:
Wild Radish Trading Ltd

Address:
Unit F023, Riverside Business Centre, Haldane Place, London SW18 4UQ

E-mail:
hello@wild-radish.co.uk

Privacy policy updated on 11/09/2020

Personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Payment and transaction details
  • Marketing data
  • Website usage and analytical data

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To purchase a product
  • To create an account or profile
  • To receive news about Wild Radish via newsletters

We use the information that you have given us in order to:

  • Process payments and sales
  • Manage your account and profile
  • Inform you about your order or account
  • Provide you with information on products you may be interested in via marketing communications

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting hello@wild-radish.co.uk or Unit F023, Riverside Business Centre, Haldane Place, London SW18 4UQ
  • We have a contractual obligation.

How we store your personal information

Personal information is stored securely in the following ways:

  • Payment and account information via Stripe (www.stripe.com/en-gb/privacy)
  • Customer and order details via the Wild Radish servers
  • Marketing information via Mailchimp

We keep contractual information until the contract between us ends or is terminated by either party under the terms of the contract.

We keep your consent information until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us hello@wild-radish.co.uk. However, if you do so, you may not be able to use our website or our services further.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@wild-radish.co.uk or Unit F023, Riverside Business Centre, Haldane Place, London SW18 4UQ if you wish to make a request.

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@wild-radish.co.uk or Unit F023, Riverside Business Centre, Haldane Place, London SW18 4UQ. You can also complain to the ICO if you are unhappy with how we have used your data.